- Any products bought from Axis Packaging from our standard range, without personalisation, can be returned within 14 days of delivery providing it is in the original packaging and suitable for resale. Products that have been personalised in any way can only be returned if they are faulty. We will also arrange the return covering all carriage costs for exchanges or refunds where the return is our error or faulty item. Any other return must be sent to Axis Packaging within 14 days to be eligible for an exchange or refund. We recommend recorded posting for all items you wish to return as Axis Packaging will not be liable for any parcels lost in transit. Returns can take up to 10 working days to be processed.
- Unless incorrectly supplied or faulty items, we cannot accept the return of:
- Goods that’s have been assembled in line with your requirements
- Goods that have been specially bought that do not form part of our standard range
- We will uplift any unwanted goods within 5 working days from original request
- Our returns policy do not affect your statutory rights
- Axis Packaging reserve the right to correct any mistakes which have arrived with production or manufacturing errors before a refund is offered. This is at the sole discretion of Axis Packaging
Updated: 18 March 2026